n 14 NOVEMBER/DECEMBER 2015 | PHARMACEUTICAL PROCESSING
nOPERATIONAL EXCELLENCE n P H A R M P R O . C O M
• Efficiencies are improved—
specifically the ability to find select documents and to figure out where issues
are originating from.
“Once they put something in place
and see the positive outcomes that
come from it, they are much more
understanding about investments and
being proactive about putting quality
solutions in place,” said Santos-Serrao.
ROOM FOR IMPROVEMENT
When asked where pharmaceutical
manufacturers have room for improvement in their overall systems in order to
achieve operational excellence, Santos-Serrao identified two areas that are “
un-der-estimated and under-addressed.”
1. Supplier Management.
Many companies are so focused on if
they are doing their job correctly (inter-