#3 – CELEBRATE SUCCESS
AND INCENTIVIZE GOOD
The key to this tip is to build
support, both from the top down
and bottom up. One of our company’s strategic priorities is to
have a culture of operational excellence and cost efficiency, and
my role was created to further
that goal. This gives the program a lot of influence and the
needed push to keep momentum going. Whatever the size
or nature of the organization,
make sure that organizational
excellence is in the forefront
and that it is being watched by
the management team.
In addition, be sure to re-
ward good performance. The
scoring we do with the Max-
Matrix program definitely
creates a friendly competition
among the different plants. The
competitive atmosphere gave
the program ongoing visibility.
At the end of the year we of-
fer awards for first and second
place, along with a President’s
Award for Excellence for the
best example of optimum perfor-
Maintaining and improving
a dashboard of key metrics for
each team and senior management has given me an excellent
window on how to use best practices to promote efficiencies and
ensure that capital expenditures
improve technical effectiveness.
To do the same for your business,
develop your own tools, projects
and programs that align with
your own business goals and
objectives, share best practices,
and above all, make sure that you
think of operational excellence as
a continuous process integral to
all your activities. n
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